Terms and Obligations

Details of the terms and obligations of the service provider, and the beneficiary
When signing a request for shipment of movables, the sender agrees and acknowledges that he has read, understood and agrees to all the conditions set out below, and these terms specify the controls, conditions and consequences of Delex (hereinafter referred to as Delex) shipping movables:
1- Transport document:
a. The sender acknowledges that the movables are fully owned by him or authorized to transfer and sign on behalf of the original owner of all these conditions, and the sender is solely responsible for any damage, costs or additional expenses incurred by Delex due to his violation.
B. The sender must fill in all the data on the label and the transport document with his own knowledge and make sure that the addresses are correct and Delex is not responsible for delay, damage or loss resulting from the sender’s violation of this, and the sender must clarify the number and type of movables, methods and necessary precautions that the carrier must take when transporting Such movables are in accordance with the rules in force in this regard, and the sender shall be liable to Delex and third parties for any damage resulting from the inaccuracy, correctness and adequacy of the information that must be included in the transport document.
c. The signature of the sender on the bill of lading without any notes or reservation is an acknowledgment by him of the correctness of the data contained therein.
2- Conditions of movables/ movables:
First: Materials that may not be moved:
a. Prohibited or dangerous materials or prohibited to be circulated by law, including, but not limited to:

Drugs and intoxicants of all kinds.
All kinds of local or foreign currency, such as (gold – silver – precious metals).
Explosives and weapons of all kinds.
*Prohibited publications and materials that are inconsistent with Saudi traditions, morals, morals, and Saudi laws and regulations.
B. Items of extraordinary value such as works of art, precious stones, minerals, and others.
T. Commercial papers such as cheques, financial shares, invoices, checks, account books, credit cards, treasury bonds, bonds, documents or seals for materials related to disputes, cases, or the like.
d. Materials perishable by heat.
c. Animals such as thoroughbred horses, cattle, cats, etc.
Second: Materials that may not be transferred without a special contract:
a. Hazardous substances such as toxins and acids.
B. Compressed gas cylinders and liquid batteries.
T. Flammable and combustible liquids.
Th. Valuable items such as antiques, jewellery, watches, mobile phones and prepaid calling cards.
c. Cameras, televisions, radios, cassette and video recorders, and the like.
h. Fragile and fragile items that need extra care to be transported.
Kh. Items valued at (500) riyals and above.
Dr.. Medicinal items that need special care and items that need refrigeration.
In the event that the sender violates the conditions of carriage by transporting materials that may not be transported or shipping materials that require the contract for ordinary shipping, Delex is not responsible for any damage to the goods or third parties, and the sender and the consignee are jointly liable towards Delex or third parties for violating the conditions of carriage.
3- Refusal to transfer movables:
a. Delex has the full right to refuse to transfer any movables at its own discretion or if there are legal reasons preventing it from providing the service.
B. Delex reserves the right to refuse to carry movables at any time, even after accepting it, and to inform the sender of this if the movables may cause any delay or damage to other shipments or are prohibited by applicable laws or these Terms.
4- Opening the movables:
a. Delex has the right – in case of doubt – to inspect and open the movables to ensure that they are shipable.
T. Delex also has the right to open the movables after receiving them in the event that the competent authorities so request, and Delex’s data in this regard is considered a reliable document.
5- Loss or damage of movables:
The sender and the consignee, in the event of damage to the movables, have the right to demand compensation in writing by Delex within a working day of receiving the movables. of these conditions.
6- Delivery:
a. The time and place of delivery of the shipment shall be the time and place agreed upon in the bill of lading, and in the event that the time and place of delivery of the shipment is not specified, the time and place shall be as required by the customs, practices or norms observed in the profession, taking into account the circumstances that may lead to any delay.
B. Taking into consideration the provisions contained in Article VII of these conditions, Delex is not responsible for any delay in delivery, wrong delivery, damage or loss of movables if this occurs due to a reason beyond its control or caused by the sender as a result of his violation of the conditions mentioned in this policy or the nature of the movables or due to emergency circumstances or force majeure.
T. The delivery of the movables to the consignee shall be considered as evidence of their delivery in accordance with the description set forth in the transport document, unless a written notification is delivered by the consignee including the nature of the loss or damage to the movables within one working day of receipt.
d. If the movables are not received by the consignee within 17 days from the date of arrival of the movables to the city of the consignee, the company has the right to dispose of the movables without any liability on them, and the sender or the consignee has no right to claim compensation for that.
c. In the event that the consignee receives the goods without reservation, his right of recourse against the carrier shall be forfeited with delay unless this reservation is sent to the carrier within 21 days of delivery.
h. Delex maintains a documented record in which the procedures taken to deal with postal items that could not be delivered are kept for a period of no less than a calendar year from the date of the action taken.
x. Delex applies the established procedures and rules announced on its platforms and service delivery outlets with postal items that could not be delivered ,

To its owners because of the recipient’s refusal to receive it or for any other reason by the beneficiary, taking into account these rules the number of attempts that must be made to make the receipt and the approval of these rules and procedures for the international rules followed in this regard.
7- Privacy:
Delex is committed to maintaining the confidentiality of the information of the beneficiary of the postal services, protecting it from infringement by any means, and taking all necessary measures to prevent access to it, access to it, disclosure, publication or modification in violation of the regulations. Delex is also committed not to disclose the information of the beneficiaries unless such disclosure is permitted. Under a statutory justification in accordance with the regulations in force in the Kingdom, or upon the express consent of the beneficiary, or his official representative in this, or based on a directive from the Commission, it also restricts any access to the beneficiaries’ information with it, documents any access to their information, and identifies and defines a request for collection purposes. It preserves the information of the beneficiaries, it also preserves the content of the postal materials and prohibits unauthorized persons from accessing it.
8- Obligations and Responsibilities:
a. The shipped goods must be tightly sealed by the sender and well packaged to allow transportation and handling. The sender shall bear all responsibility in the event of loss or damage to the movables as a result of poor packaging. If the nature of the goods requires special preparation for transportation, the sender must do so in a manner that protects them from perishing. It does not expose persons or other things to damage and shall be liable for any damage resulting from its violation of this obligation.
B. The sender bears full responsibility for any damage, loss or additional expenses incurred by Delex, including storage expenses, amounting to (20 riyals) riyals per day, and the calculation of this value begins 24 hours after the last date of receipt according to Article 6, paragraph d.
T. In the event of damages, damages or delays to one of the Delex flights due to the type and content of the movables, the sender and the consignee shall be jointly liable to indemnify Delex or third parties for the damages.
d. The beneficiary of postal services has the right to submit his complaint to Delix within a maximum period of 60 days from the date of depositing the postal items.
c. Deleks has the right to refer to the beneficiary of the postal service with any financial consideration it paid on behalf of the beneficiary and related to the service subject of the contract, after obtaining the prior consent of the beneficiary on this, and providing evidence of payment of the amount to government agencies.
h. Delex is committed to addressing the complaints of postal service beneficiaries within 10 days from the date of submitting the complaint, and it sends a text message (SMS, electronic or paper) about the treatment of their complaints, and provides them with reference numbers for their complaints, and notifies them of the developments in the processing of their complaints and the new expected period for its completion, taking into account the time limit for processing them. the complaint.
x. Delex is obligated to keep the complaint of the postal service beneficiary and all the procedures taken on it for a period of one calendar year from the date of closing the complaint.
Dr. Delex is committed to addressing the complaints of postal service beneficiaries through an electronic system in which it is kept and documented the procedures for handling the complaint from the beginning of its submission until its closure.
y. Any beneficiary to whom postal materials that do not belong to him have been provided, or found, must inform Delex through one of the approved means of communication.
R. Delex is committed to keeping the postal service contracts provided to beneficiaries for a period of no less than one calendar year, and the burden of proving the consent of the beneficiary in the event of any dispute is on Delex alone.
g. Delix has the right to destroy, unload and withdraw movables if necessary without incurring any compensation to the sender for this work.
s. Delex shall be entitled to the freight for the delayed or lost goods shipped due to force majeure or a mistake on the part of the sender or the consignee or their agents or representatives, or because of an underlying or hidden defect in the goods or because of a decrease in volume or weight during transportation for reasons related to the nature of the transported goods such as evaporation dryness, ripeness, or any other cause which is beyond Delex’s control and prevents it from carrying out the terms of the Contract, and Delex will be exempted from liability in all such cases.
u. Shipping through Delex is not covered by insurance and that the maximum value of the goods sent for one transport document does not exceed the amount of 500 riyals, and in the event that the price of the goods is not mentioned on the policy by the customer and the invoices indicating the value mentioned on the transport document before sending it, this is considered as approval The goods are worth less than 500 riyals.
s. In the event of loss or damage to movables and their loss or damage due to Delex, Delex’s liability limits shall in no case exceed the equivalent of 8.33 Special Drawing Rights units per kilogram of the total weight of the damaged or lost merchandise.
Z. In the event of a delay in the delivery of movables beyond the date agreed upon between the two parties, and Delex was responsible for the delay, Delex’s liability limits shall not exceed two and a half times the value of the transport fare to be paid for the late parts, and so that this responsibility does not exceed the value of the fare for transporting the total goods according to the contract of carriage Provided that the sender or the addressee submits a written notification within three days of receiving the movables to claim compensation.
i. In the event that indirect damages are proven due to Delex resulting from the damage and damage of all or some of the movables, their loss or the delay in their delivery beyond the agreed date, such as the disruption of the production wheel, the arrival of the goods in the off-season, the loss of profits, or the decrease in the market value of the movables, the limits of Delex’s liability are limited to Such damages shall not exceed the value of the freight, provided that the sender or the consignee submits a written notification within three days of receiving the movables to claim compensation, knowing that in the event that Delex compensates the sender for direct damages, its liability is completely exempt from indirect damages and is considered Implicit in compensation for direct damages.
The sender acknowledges and agrees to exempt To its owners because of the recipient’s refusal to receive it or for any other reason by the beneficiary, taking into account these rules the number of attempts that must be made to make the receipt and the approval of these rules and procedures for the international rules followed in this regard.
7- Privacy:
Delex is committed to maintaining the confidentiality of the information of the beneficiary of the postal services, protecting it from infringement by any means, and taking all necessary measures to prevent access to it, access to it, disclosure, publication or modification in violation of the regulations. Delex is also committed not to disclose the information of the beneficiaries unless such disclosure is permitted. Under a statutory justification in accordance with the regulations in force in the Kingdom, or upon the express consent of the beneficiary, or his official representative in this, or based on a directive from the Commission, it also restricts any access to the beneficiaries’ information with it, documents any access to their information, and identifies and defines a request for collection purposes. It preserves the information of the beneficiaries, it also preserves the content of the postal materials and prohibits unauthorized persons from accessing it.
8- Obligations and Responsibilities:
a. The shipped goods must be tightly sealed by the sender and well packaged to allow transportation and handling. The sender shall bear all responsibility in the event of loss or damage to the movables as a result of poor packaging. If the nature of the goods requires special preparation for transportation, the sender must do so in a manner that protects them from perishing. It does not expose persons or other things to damage and shall be liable for any damage resulting from its violation of this obligation.
B. The sender bears full responsibility for any damage, loss or additional expenses incurred by Delex, including storage expenses, amounting to (20 riyals) riyals per day, and the calculation of this value begins 24 hours after the last date of receipt according to Article 6, paragraph d.
T. In the event of damages, damages or delays to one of the Delex flights due to the type and content of the movables, the sender and the consignee shall be jointly liable to indemnify Delex or third parties for the damages.
d. The beneficiary of postal services has the right to submit his complaint to Delix within a maximum period of 60 days from the date of depositing the postal items.
c. Deleks has the right to refer to the beneficiary of the postal service with any financial consideration it paid on behalf of the beneficiary and related to the service subject of the contract, after obtaining the prior consent of the beneficiary on this, and providing evidence of payment of the amount to government agencies.
h. Delex is committed to addressing the complaints of postal service beneficiaries within 10 days from the date of submitting the complaint, and it sends a text message (SMS, electronic or paper) about the treatment of their complaints, and provides them with reference numbers for their complaints, and notifies them of the developments in the processing of their complaints and the new expected period for its completion, taking into account the time limit for processing them. the complaint.
x. Delex is obligated to keep the complaint of the postal service beneficiary and all the procedures taken on it for a period of one calendar year from the date of closing the complaint.
Dr. Delex is committed to addressing the complaints of postal service beneficiaries through an electronic system in which it is kept and documented the procedures for handling the complaint from the beginning of its submission until its closure.
y. Any beneficiary to whom postal materials that do not belong to him have been provided, or found, must inform Delex through one of the approved means of communication.
R. Delex is committed to keeping the postal service contracts provided to beneficiaries for a period of no less than one calendar year, and the burden of proving the consent of the beneficiary in the event of any dispute is on Delex alone.
g. Delix has the right to destroy, unload and withdraw movables if necessary without incurring any compensation to the sender for this work.
s. Delex shall be entitled to the freight for the delayed or lost goods shipped due to force majeure or a mistake on the part of the sender or the consignee or their agents or representatives, or because of an underlying or hidden defect in the goods or because of a decrease in volume or weight during transportation for reasons related to the nature of the transported goods such as evaporation dryness, ripeness, or any other cause which is beyond Delex’s control and prevents it from carrying out the terms of the Contract, and Delex will be exempted from liability in all such cases.
u. Shipping through Delex is not covered by insurance and that the maximum value of the goods sent for one transport document does not exceed the amount of 500 riyals, and in the event that the price of the goods is not mentioned on the policy by the customer and the invoices indicating the value mentioned on the transport document before sending it, this is considered as approval The goods are worth less than 500 riyals.
s. In the event of loss or damage to movables and their loss or damage due to Delex, Delex’s liability limits shall in no case exceed the equivalent of 8.33 Special Drawing Rights units per kilogram of the total weight of the damaged or lost merchandise.
Z. In the event of a delay in the delivery of movables beyond the date agreed upon between the two parties, and Delex was responsible for the delay, Delex’s liability limits shall not exceed two and a half times the value of the transport fare to be paid for the late parts, and so that this responsibility does not exceed the value of the fare for transporting the total goods according to the contract of carriage Provided that the sender or the addressee submits a written notification within three days of receiving the movables to claim compensation.
i. In the event that indirect damages are proven due to Delex resulting from the damage and damage of all or some of the movables, their loss or the delay in their delivery beyond the agreed date, such as the disruption of the production wheel, the arrival of the goods in the off-season, the loss of profits, or the decrease in the market value of the movables, the limits of Delex’s liability are limited to Such damages shall not exceed the value of the freight, provided that the sender or the consignee submits a written notification within three days of receiving the movables to claim compensation, knowing that in the event that Delex compensates the sender for direct damages, its liability is completely exempt from indirect damages and is considered Implicit in compensation for direct damages.
The sender acknowledges and agrees to exempt

The new instructions, and Delix may refrain from implementing the new instructions in the following cases:

If the original copy of the transport document of the sender was not delivered indicating those instructions with his pledge and signature to pay the additional expenses incurred by it and to compensate for the damages that may result from its implementation.
If they conflict with other obligations of Delex and negatively affect the conduct of its business, and Delex must notify the sender or consignee of this immediately after receiving the instructions and record this refrain on the copy of the transport document, otherwise it will be responsible for the losses and damages resulting from that.
10 – When the parcels or goods arrive at their destination, the consignee must accept receipt of the goods, and he has the right to verify their safety. If the company refuses to enable him to do so, he may refuse to receive the goods.
11- If the consignee receives the parcels without reservation, the right to recourse against the company forfeits due to partial damage or loss, unless the consignee proves the condition of the goods within thirty days from the date of delivery, and the proof of the condition of the goods is done by specialists from the concerned government authority or an expert appointed by the competent court.
12- The consignee receives the goods or the parcel without reservation. The right of recourse against the company forfeits the delay in arrival unless the reservation is sent to the company within (21) days from the date of delivery.
13- Regardless of any agreement to the contrary, if the consignee is responsible for paying the freight, the company has the right to hold the goods until the payment of the freight, the storage fee of the goods, the delay fine, the seizure compensation and all the other costs incurred by the company regarding the goods are payable and any compensation Due to the carrier under the transport document.
Rules and procedures for requesting return of postal items
1- If the customer requests to return the shipment: The fees for returning the shipment are the same as the shipping fees that the customer paid before shipping his shipment.
2- Amending the addressee: If the modification is in the same city, the modification is free of charge, and if it is a transfer to another city, in this case it will be a new shipment and the sender must visit the nearest Delex branch to pay the transfer fees
Procedures for handling complaints from beneficiaries
1- Verifying the validity of accepting the customer’s complaint in accordance with the regulations of the Communications Authority and Delex Company
2- Opening a report and giving the customer the report number
3- Follow-up of the communication by the concerned departments
4- Receiving a statement, whether positive or negative
5- Informing the customer of the statement by text message of the procedures that have been taken to address his complaint
6- The complaint will be dealt with within a period of 10 working days, God willing
7- In the case of compensation, the client is informed of the required documents
Rules and procedures for handling undeliverable items
1- Inform the customer and stipulate in the service contract that the period of the shipment at its final destination is 17 days, after which any additional amounts such as storage fees, transportation value, and delivery value will be calculated if the customer requests it.
2- Communicating with the receiving customer to choose between receiving the shipment through the branch or via delivery (with an explanation of the invoice value as a whole, including the value of transport and delivery, etc.)
3- In the event that the recipient does not respond after the lapse of the mentioned period, the sender will be contacted to return the shipments to him with transportation fees, in addition to providing a delivery service to him.
4- In the event that the sending or receiving customer does not respond, the customer service staff opens a TICKET with the status of the shipment on the system, and this TICKET is sent to the Operations Department to do the necessary to update its status on the system.
5- A new bill is made with a new number for the shipments destined for the abandoned shipments warehouse, and the old bill number is as a reference in the new one.
6- The value of the transport allowance, storage allowance and delivery allowance shall be added to the new policy, with the addition of any value in the old policy, if any
7- In the event that more than a month has passed since the shipment arrived at its final destination and has not been requested from any party, neither the sender nor the recipient, the company may dispose of the shipment as follows:
Selling them and keeping the value of the goods for the benefit of those who have the right to dispose of them, with deduction of any expenses incurred by the carrier or any sums due to any government agency.
Request to the competent court to prove the condition of the goods and to authorize the company to appoint a judicial guard for the account of the sender and on his responsibility
Unloading the goods in any suitable place or unloading them if they are packed in containers according to the conditions and nature of the goods
Dispose of the goods as the carrier thinks circumstances so require and within reasonable limits. If it is packed in containers according to the conditions and nature of the goods