العربيةFrequently Asked Questions (FAQs) :
Do you offer packaging and storage services?
No, unfortunately, we do not currently provide this service.
Do you offer refrigerated delivery?
Yes, we specialize in refrigerated delivery.
What is the temperature range of your delivery vehicles? What temperature can you maintain during transport?
4-8 degrees Celsius.
If the pickup is scheduled for the same day but the shipment is not delivered on the same day, what happens since you mentioned that you do not offer refrigerated storage?
We store it in our warehouse, where the temperature is maintained at 18-25 degrees Celsius with air conditioning, not refrigeration. The shipment will be delivered the next day.
What is your delivery time frame?
Within 24 hours (next day) + 1 to 3 business days.
Do you offer immediate express delivery?
No, unfortunately, we do not specialize in immediate express delivery.
Do you have a system for tracking shipments?
Yes, we do.
What areas do you cover?
We cover the city of Riyadh, as well as the Eastern and Western regions.
Do you offer cash on delivery (COD) services?
Yes, we do offer cash on delivery.
Do you support integration with WooCommerce?
Yes, we do.
What are your payment methods?
Bank transfer to the company’s account for invoices to clients.
Bank transfer to the company’s account for invoices to clients.
Bank transfer – Mada – Visa – Cash – for the final client upon delivery of the shipments.
Are there additional charges for deferred payment?
Yes, there are.
Are there additional charges for delivery outside Riyadh?
Yes, there are.
What types of products can you deliver?
All products that require refrigerated transport, such as medicines, food, and cosmetic products.
Do you offer 24/7 customer support services?
Yes, we excel in customer service.
How can I track my shipment?
Through a link, you can track your shipments at any time.
Can I change the delivery location after the shipments have been dispatched?