Operating since
2021
Delex runs merchant delivery across Saudi cities.
Service highlights
All cities
Coverage across Saudi cities
From 24 hours
Riyadh delivery starts within 24 hours
< 10 min
WhatsApp operations response
On-time
95%+
Active merchants
50+
Avg. delivery
8h
Delex clients
Brands that rely on Delex for operations
A roster of merchants and operators who rely on Delex for daily execution.
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Client voices
Client teams using Delex for daily operations
Short client stories highlighting delivery clarity, tracking visibility, and operating support.
"We consider Delex to be a valued delivery partner, recognized for their professionalism, commitment, focus on customer satisfaction, and flexibility in meeting our operational requirements."
"What sets Delex apart is its combination of fast delivery and excellent follow-up. Their practical solutions have streamlined our daily operations and reduced the challenges associated with delivery and logistics support."
"We are proud of our experience with Delex as a logistics partner known for professionalism and responsiveness. They have helped improve our delivery efficiency through continuous follow-up and commitment to timelines, positively impacting our customers’ experience and satisfaction."
"Our experience with Delex was distinguished by fast delivery and strong follow-up. Their practical solutions helped streamline our daily operations and reduce challenges related to delivery and logistics support."
"Our experience with Delex was distinguished by fast response and excellent communication. Their effective technical support and prompt handling of feedback helped us clearly improve the delivery experience for our customers."
Service highlights
What matters most when merchants evaluate the service
We focus on coverage, delivery timing, collection, integration, and tracking clarity.
All cities
Coverage across Saudi cities
We serve merchants across Saudi cities through one clear operating experience.
From 24 hours
Riyadh delivery starts within 24 hours
Delivery in Riyadh starts within 24 hours. Timing varies by city and service area.
< 10 min
WhatsApp operations response
Our operations team acknowledges WhatsApp operational messages in under 10 minutes during agreed support hours.
API
Platform integrations
We support Salla, Zid, Omniful, Fastco, and other operating systems.
Services
Everything a merchant needs inside one operating path
Delivery, collection, returns, storage, fulfillment, packing, and integration should work as one connected operating model.
Delivery
Delivery across Saudi cities
A delivery service for merchants with clear pickup and drop-off handling by city and area.
Fulfillment
Storage, fulfillment, and packing
Operational services that support storage, order fulfillment, and packing before dispatch.
Collection and visibility
COD, returns, and shipment tracking
We connect COD, returns, and tracking in one clear experience for merchants and customers.
Systems integration
Integration with Salla, Zid, Omniful, Fastco, and more
Technical integration that aligns orders, shipment statuses, and tracking references in one operating flow.
How it works
From onboarding to ongoing performance improvement
We present the operating journey directly so merchants know what happens after submitting a request.
Step 1
Connect your store and operating model
We define order type, cities, operating windows, and the collection or return model you need.
Step 2
Start dispatching and tracking daily
Your team starts dispatching while you monitor statuses, throughput, and exceptions from a clearer view.
Step 3
Review performance and improve service
We review delivery rates, completion times, and returns to drive ongoing operational improvements.
Frequently asked
Fast answers before talking to the team
Straight answers to the most common questions about service, integration, and tracking.
What services does Delex provide?
We provide delivery, cash on delivery, returns, tracking, storage, fulfillment, packing, and technical integrations with platforms and operating systems.
Do you serve all Saudi cities?
Yes. We cover Saudi cities across the Kingdom, with operating scope and timing defined by city and service area.
How long does delivery take?
Delivery in Riyadh starts within 24 hours, while timing varies by city, area, and operating model.
Can my store or system integrate with Delex?
Yes. We support Salla, Zid, Omniful, Fastco, and other integrations, and can review additional integrations based on your needs.
Start now
Need a clearer delivery and operating setup for your store?
Start with the store registration form and the team will review cities, order volume, required services, and the right integration path.